Return and Refund Policy

Last Updated: August 14, 2026

Thank you for shopping with Veloriay. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a simple return and exchange process within the guidelines below.

1. Return Period

We accept return and exchange requests within 30 days after delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must include original packaging and accessories.
• Proof of purchase must be provided.

2. Return Request Process

To start a return or exchange, please contact our customer service team:

Email:
tonyaprocknow29@outlook.com

Please provide:

• Order number
• Customer name
• Product details
• Reason for return
• Photos or supporting information (if applicable)

Our team will review your request and provide further instructions.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to the original payment method.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

4. Exchanges

We provide exchanges for items that are defective, damaged, or incorrect.

Please contact us within 30 days of delivery for assistance.

5. Return Shipping

For customer preference returns, return shipping costs may be the responsibility of the customer.

If the item received is damaged, defective, or incorrect, please contact us and we will assist with the solution.

6. Non-Returnable Items

Returns may not be accepted for:

• Products damaged through customer misuse
• Items without original packaging
• Products showing signs of use

For any return questions, please contact:

tonyaprocknow29@outlook.com